Monday · 9:12am · Customer call
Their report is due that afternoon. Your team stays on the call and opens the same file.
Illustrative scenario based on recurring customer conversationsThe team adds the missing separator option and sends another export while the customer is still on the call.
“Yep. That's it.”
The customer sends the report that afternoon. The same fix goes out to everyone using those settings.
Good work. Everyone gets back to the rest of Monday.
47 days later
It is describing the product you already changed.
Look at the dates
The answer has no record of Monday morning's call or the shipped fix.
Fireside
It pairs the customer's words with the shipped change. The draft shows where each claim came from, so your team can check it before publishing.
A customer showed us an export that opened in a single column, so we added regional separators and confirmed the new file on the same call. The option is now available to every customer using those settings.
Your turn
If the answer is in a customer call or pull request, Fireside can turn it into a draft with the evidence attached.
See how Fireside works